SOT Clinical Analyst
The Clinical Analyst primary responsibilities will include working with potential and existing clients to provide clinical Best Practice consulting services, training of clients, training of internal resources, and quality assurance functions to assure software quality and medical accuracy. Additionally, this position will participate in configuration reviews on a quarterly basis for product improvement. Secondary responsibilities will include support of the sales team, supporting requirements definition for future product features. All responsibilities will be as follows under essential job functions.
Essential Job Functions:
- Work with clients, RN’s, transplant administrators and OTTR admins to train, define configuration and review of recommendations with higher level analyst to determine how to best meet client needs
- Provide discovery/analysis and Best Practice consulting services
- Create discovery/analysis documentation for capture of needed site configuration changes with review by higher level analyst
- Perform application testing software on all applications with a higher level analyst.
- Assist external clients in defining system needs as well as discovery and evaluation for possible solutions
- Assist in the continued development of curriculum
- Assist in the creation of clear and concise documentation required for training to include client user manuals, reference manuals, trainer presentation manuals, teaching tools and internal documents
- Deliver the highest level of customer service possible
- Provide clinical support to clients as needed with input from a higher level analyst
- Continue to build relationships within the transplant community
- Responsible for the execution of test scripts for product testing of the software and escalating patient safety issues to manager
- Test client or internally reported issues to verify appropriate resolution.
- Analyze and initiate corrective action
- Responsible for setting up End User Training to our clients on site and via Web Demo
- Maintain basic working knowledge of all OTTR software modules as assigned
- Stay current with technology and clinical knowledge through seminars, educational opportunities, and professional conferences
- Work with HIPAA sensitive client data
- Perform other related duties as required
Knowledge & Experience:
This position requires
- Bachelor’s Degree in Nursing
- Self-motivated, goal-oriented, team player
- Excellent oral, written, interpersonal communication skills including effective presentation skills
- Strong organizational, problem solving and analytical skills
- Ability to learn and understand our product development and best practices, processes, methodologies and tools
- Experience creating education documentation and teaching one on one or in groups which include nurses, physicians, support staff, and ancillary staff.
- Medical or Healthcare knowledge
- Knowledge of HIPAA laws and requirements
- Master’s Degree
- At least 5 years’ experience as Clinical Coordinator for transplant
- CCTC Certified or Equivalent Certification
- Knowledge of Solid Organ Transplant, and Electronic Medical Records
- Knowledge of Software Testing Recommended
The team member will work in an office environment and occasionally in the external environment. Business needs will demand 25-50% or less travel with overnight stays.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.